Terms & Conditions
Please read these terms and conditions carefully before ordering any Products from our site (www.flowersofbath.co.uk) You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions.
General Terms:
Due to the nature of floristry and using natural products, sometimes we may have no option but to make substitutions to your order due to factors outside of our control such as seasons, weather, availability. Should we not be able to re-create anything similar to the design(s) requested, you will be contacted by phone/email to advise us of your preferences. Where a suitable substitution can be made, we reserve the right to do so without contact with the customer.
Delivery Terms:
When placing an order with Flowers of Bath, please ensure that all details are provided correctly detailing the recipients full name, the delivery address, their contact number and please make note if there are any additional delivery details to assist us with a safe delivery of your item(s).
Please ensure that you include your own contact number and email address so we are able to contact you should we come across any difficulties with the delivery.
Please note, many hospitals in the Bath area do not accept fresh flowers. If you have any queries with regards to a delivery, please contact us on 01225 920884.
We deliver all flowers/items by bike or car in the Bath and surrounding areas from Monday-Saturday (Sunday’s are available for occasions such as Mother’s Day & Valentine’s Day and on special request at an additional cost). If orders are placed after 2pm, we are unable to guarantee same day delivery and will get the item(s) delivered at our next availability – usually the following working day.
If the recipient is not there on delivery, we will contact the recipient/customer to inform them of where the item(s) have been safely left. We do not take any responsibility for any missing item(s) after they have been delivered but will always ensure to leave them in the safest possible location or alternatively, we can return them to Flowers of Bath shop in Larkhall and have them ready for collection.
Card Personalisation
Should you wish, we can include a handwritten note with any of our item(s) however we have the right to refuse the addition of any messages/content that we deem to be harmful or offensive.
Payment
We accept all major credit and debit cards on our webshop however if you’d like to pay by phone or bank transfer or paypal, please contact us to discuss – 01225 920884. We do not accept AMEX.
Returns Policy
As a small independent business, we always do our best to ensure that you are totally satisfied with the item(s) we provide however in the unlikely event that this does not happen and you are dissatisfied with your purchase, please contact us within 24 hours of your purchase with images to demonstrate your dissatisfaction. Due to the perishable nature of our products, we regret to inform you that complaints received outside of this 24 hour period are unable to be dealt with/fully refunded.
Cancellation
Should you wish to cancel your order or amend it, please contact us immediately on 01225 920884. We will always do our best to make the requested changes however this will depend upon whether we have made your item(s), ordered the flowers/plant for it or if it is already out on delivery.
Privacy
Flowers of Bath respects your right to privacy and therefore all payments are processed securely, and your information is solely used to enable us to process your order however we will never share or sell to third parties.
1. INFORMATION ABOUT US
1.1 www.flowersofbath.co.uk is a site operated by Flowers of Bath LTD (we). We are registered in England and Wales under company number 11252460 and with our registered office and main trading address at 3a Upper Lambridge Street, Larkhall, Bath, BA1 6RY. Our VAT number is 296558738
1.2 We are a limited company.
2. YOUR STATUS
By placing an order through our site, you warrant that:
(a) You are legally capable of entering into binding contracts; and
(b) You are at least 18 years old.
3. INTELLECTUAL PROPERTY RIGHTS
3.1 We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it, including but not limited to, copyright and trademarks. These works are protected by copyright laws and treaties and all such rights are reserved.
3.2 You are expressly prohibited from copying, reproducing, displaying or transmitting any such material on our site without obtaining our prior written consent. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
3.3 Subject to this clause you are permitted to use the information displayed in our site for the sole purpose of purchasing or considering to purchase our Products or any other purpose of our site and we reserve the right to withdraw this licence at any time without notice to you.
3.4 You agree to indemnify us in the event that we incur any indirect/direct claims, liabilities, costs, fees, losses, damages or expenses (including consequential) as a result of your breach of this clause 11.
4. VIRUSES, HACKING AND OTHER OFFENCES
4.1 You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack.
4.2 By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
4.3 We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.
5. EVENTS OUTSIDE OUR CONTROL
5.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).
5.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
(a) Strikes, lock-outs or other industrial action.
(b) Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
(c) Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.
(d) Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
(e) Impossibility of the use of public or private telecommunications networks.
(f) The acts, decrees, legislation, regulations or restrictions of any government.
5.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
6. LAW AND JURISDICTION
Contracts for the purchase of Products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by the law of England and Wales. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the courts of England and Wales.
